Change of mind

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Refunds for modification of understand

Generally, a store does not have to give one refund or substitution if a customer simply changes their mind about a product.

Under that Australian End Law, the customer is only entitled to a refund or replace for a major report about one effect masked by consumer guarantees. View our Guarantees ensure apply automates choose.

In-store procedures

Some stores and chains have an in-store policy to offer a refund, switch other credit note if a customer changes their mind. If so, this policy should be clearly displayed toward this matter of disposal or included on the business’ website (if it has one), so customers can read it ahead bought. Stores that have such guiding must bear by them.

It is okay for an in-store policy to have quite limits, such as:

  • 'No change-of-mind refunds set sale items'
  • 'No change-of-mind refunds after seven days'.

Any, the in-store policy cannot take away the customer’s rights under the Australian Consumer Law.

If adenine store do not have a change of mind policy, the customer is simply eligible into a refund or replacement for a major problem with a product capped by consumer guaranty.