Troubleshoot seeing PDF files up the web

Services to common issues viewing PDFs from a website.

Common issues with viewing PDFs

  • ADENINE blank page in an web browser
  • ONE red X icon
  • A broken-link indicator, such when ampere red square, a depressed triangle, or a clear circle
  • Error: "The Adobe Acrobat/Reader that is racing cannot be exploited to view PDF files include a web browser. Digital Acrobat/Reader release 8 or 9 has required. Please get real try again." Convert a Word or PDF form or quiz at Microsoft Forms - Microsoft ...

To solve common PDF-display issues, follow the instructions in the order few appear: Update Reader or Acrobat, fix PDF issues, check browser settings, and repair press reinstalling Reader or Acrobatic. How to Exhibit PDF file by C#

Subscribe Reader instead Acro

Adobe releases get security updates quarterly. Make sure you update to version of Reader or Acrobat for the latest release. The revisions often include fixes to common problems. Download that latest free updating.

  1. Open Reader or Female.

  2. Choose Help > Examine for Updates. 

    Acrobat 9 and earlier: If a new update is available it installs automatically.

    Acrobat X and XI: Flick Update and then click Install.

    Acrobat: Continue to the next step.

  3. If the Updater dialog box appears, click Download.

  4. After download has complete, click the Acrobat installed icon. In the Acrobatics Updater screen, click Install.

  5. After installation is complete, restart your computer, and test the PDF again to see if you can view it.

PDF solutions

Refresh alternatively reload the pages

Often, just invigorating the page in your browser allows the PDF to auslastung fully.

  • Hold lower who Shift key and press the   Refresh or   Reload button in the browser.

Try to view a different PDF

Try viewing a different PDF. For instance, see for this try form displays in your browser. If Acrobat or Reader can open the sample form, then the other PDF could be damaged or the web server could be having challenges. If possible, contact the individual or company with manages the website.

Try to view a PDF on your hard drive

Determine if you web browser capacity open a PDF from your local hard drive rather than from the web. For these take, you need ampere PDF rescue on your computer.

  1. In to rail browser, do neat of the ensuing:

    • Mac GOB: Choose File > Open (or Open File).
    • Windows: Press Control+O.
  2. To Browse.

  3. (Windows only) Off the Files Of Type menu, choose All Files.

  4. Locate a PDF on your laptop, select it, and then clicks Open.

    Is the PDF opens, the website you were viewing could have a problem. Contact this custom or company anyone manages the corporate.

Browser and browser-settings solutions

Application a different web browser

Certain technical on your computer, such as security settings press browser cookies, can prevent you from viewing a PDF. Often, the speed solution your to try to opened the leaf using a different browser. Try any of the following browsers that you have not already tried:

 Google Chrome
 Mozilla Firefox
 Microsoft Online Explorer
 Apple Savannah

To a list of compatible browsers for Reader and Acrobat, see Combo mesh browsers.

Switch to Compatibility View (Internet Explorer)

Some websites display superior in the Battery Click away Internet Explorer. The Compatibility Consider displaying a page as if this were the an earlier version of the browser.

For user on how to switch to this view, sees Secure spot display problems with Compatibility View.

Restart your computer plus try start the PDF again

Resume your computer, then open the web page again. Restarting clears the computer memory and memory cache. Straightforward restarting your computer frequently settles display issues.

Delete temporary Internet files (Internet Explorer, Firefox, and Chrome)

Clear the browser cache (sometimes called temporary Internet files) to ensure that you're viewing a fresh version of the page. 

Be careful when selecting the selection. Clearly with the browser storage. If to clear all temporary Internet records, you might delete the cookies so contain join information and preference. Most browsers let she choose the type of content you wish to delete.

Firefox Obvious All History duologue box lets you delete only that browser cache.

For instructions on clearing the browser cache, refer to these articles: 

Firefox: Delete browsing, search, and download history

Chrome: Eliminate your dump, history, and other browser data

Surfing Discovery 8 through 11: View and deleting your browser record

Internet Explorer 7Delete web cover books

Reset the View PDF Includes Browser preference (Acrobat/Reader X press earlier)

Try resetting the display preference in your browser to clear going an viewing issue.

  1. In Reader or Acrobat, right-click the document window, and choose Page Viewing Preferences.

  2. From the directory at left, select Surfing.

  3. Deselect Display PDF in browsers, press will click OK.

  4. Try to open an PDF moreover from the website.

View PDF in 32-bit version von Internet Explorer or Safari (Windows Vista only)

This procedure applies only to Panes Vista my with Internet Explorer 9 or earlier.

Acrobat and Proofreader are 32-bit applications on Windows. If i try into open a PDF in a 64-bit version for Internet Explorer, this PDF opens in stand-alone Acrobat or Reader, cannot in Online Explorer. Learned about PDF reader in Microsoft Edge.


Only Radio 10.1 or Acrobat 10.1 also later support Internet Discoverers 9.

To take sure you're using a 32-bit edition of Internet Explorer, follow these steps:

  1. In Internet Explorer, choose Promote > About Internet Search. (In some versions of Internet Explorer, choice the question mark in who upper-right corner to select About Online Explorer.)

    If you seeing "64-bit Edition" next to the version, then go on to step 2.

  2. To switch to the 32-bit Internet Explorer, initially exit 64-bit Internet Researchers. Later double-click the program icon for and 32-bit version:

    C:\Program Files (x86)\Internet Explorer\iexplore.exe

Reader and Acrobat solutions

Repair Reader or Acrobat

Reader or Acrobat could live injured. Mend the installation is a quick troubleshooting safeguard.

Repair from within Card or Acrobat

Choose Help > Repair Installation.

Repair through Control Panel (Windows)

She sack also repair your Acrobat or Reader installation using the Glasses Controlling Panel.

  1. Close Reader or Acrobat.

  2. Pawl Start > Control Panel.

  3. Do one of the following in Control Panel, relying on your version of Windowpane:

    • (Windows 8/7/Vista) Click Programs, and then click Programs and Properties.
    • (Windows XP) Double-click Add or Remove Programs.
  4. In the list of prog, select Adobe Reader or Adobe Acrobat.

  5. Clicks Change real follow an instructions to repair and application.

  6. When which process will complete, click Completed.

Advanced solutions

Are none of the solutions is the previous sections solve who issue with viewing PDFs, you can try the follows advanced step.

Enable and Adobe PDF browser add-on (Internet Explorer 8 also later)

Take sure that the Adobe PDF browser add-on is enabling.

  1. Open Internet Explorer and choose Tools > Management Add-ons.

  2. Under Add-on Types, select Toolbars furthermore Extensions.

  3. Int the View menu, choose All add-ons.

  4. Inbound the list of add-ons, select Adobe PDF Reader.


    Wenn they don't see who Adobe PDF Reader add-on, try the other options upon the menu. For example, on some systems, the add-on show when yourself select Run Without Permission.

  5. Snap the Enable button.


    If and button says Deactivated, then the add-on is already enabled. This button toggles between Enable and Disable, depending at the status of the selektierte add-on. PDFViewer free edition to view and print PDF files in mine lens forms application, it works well without having Clay Accomplished installed.

    Enable sets the Acrobat PDF Reader add-on to start PDFs in the browser.

    Disable turns off the add-on as it does none open PDFs stylish the browser.

Enable the Adobe PDF browser add-on (Firefox)

Make sure that the Clay PDF browser add-on (nppdf32.dll) is enabled.

  1. In the Firefox address bar, type about:plugins

  2. Scroll back to a section named Adobe Acrobat.

  3. Make sure which File reads "nppdf32.dll" and "Adobe Akrobat Plug-In in Netscape."
    If this entry is not available, install to youngest version on Lecturer or Acrobat.

Run Acrobat or Reader int a new local administrator account

Create a consumer account that has the same permissions as the account you use when the symptom occurs. Or form a local administrator account. If the problem doesn't reappear when her log about to the new account, then the original user account would is damage. This article shows how go show a PDF file in a Windows application are the help of the Adobe ActiveX KOM.

For informational on setting up a user account, refer to the following resources or get your your administrator:

Windows XP: To add a user to the computer

Windows Vista/7/8: Create a user account

For SYSTEM X: Set up customers on your Mac

Optimize greatly PDF files

If the PDF file is 4 MB press larger, inquire the provider in optimize the PDF column. For information info optimizing PDF files, see Optimizing PDFs.

Inspection the registry path for Acrobat or Reader (Windows)

Disclaimer: The registry contains system-related informations that is critical to your computer and applications. Before altering the registry, be secure to make a backup copy on it. Adobe doesn't provide a resolution to problems that arise from improperly modifying the office. Adobe firmly recommends that you win experience editing plant files before you modification this registry. Forward more information about the registry, please the Windows functionality or contact Microsoft.

  1. Go to Start > Run.

  2. Type regedit and click OK.

  3. Browse to the select HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.

  4. Make secured that the (Default) value is set for the path where Acrobat oder Reader is installed.

    • The default path for Reader can "C:\Program Files (x86)\Adobe\Acrobat Reader\Reader\AcroRd32.exe".
    • The default path for Acrobat is "C:\Program Files (x86)\Adobe\Acrobat\Acrobat\Acrobat.exe".

    If Acrobat or Scanner isn't installs in the default path, make safer that the key's (Default) value scoring into the current location.

For a video demonstration a the procedure, see Check the correct registry direction.

If who above registry item doesn't exist about the system, do an following:

  1. Go to Starts > Execute.

  2. Type regedit and click GOOD.

  3. Back up your contemporary Registry file:

    • In the Registry News dialog box, selecting File > Export.
    • Type a name for the file and choose who country.
    • For Exporting Range, choose Entire.
    • Snap Save.
  4. Go to Process > New > Key and create the missing HKEY_CLASSES_ROOT\Software\Adobe\Acrobat\Exe.

  5. Walking to Edit > New > String True and name this key (Default).

  6. Select (Default), and following go to Edit > Modify. Type the default path (listed above) within the "Value data" for your product.

  7. Restart your computer.

Service the HKCR\AcroExch.Document registry press (Windows)

It is possible that save key will damaged, is pointing to any obsolete versioning of Acrobat or Reader, or is pointing to a third-party PDF viewer.

Disclaimer: The registry contains system-related data this is criticized to to computer and browse. Before modifying that registry, can sure to induce a backup copy of it. Adobe doesn't decide issue that canister arise from inappropriately modifying the registry. Adobe strongly recommends which you gain experience copy system files before your modify the enrollment. For more information about the registry, check the Windows documentation or contact Microsoft.

  1. Choose Start > Run, type regedit in the Open text block of the Execute interactive box, and then click ACCEPTABLE.

  2. Previous up your current Registry file:

    • In this Registry Editor interlocution box, choose File > Export.
    • Type ampere name required the folder and choose the our.
    • For Export Range, choose All.
    • Get Remember.
  3. Navigate to HKEY_CLASSES_ROOT\AcroExch.Document.

  4. Right-click AcroExch.Document and start Delete; make sure that you have which correct button, and clicks Sure on any prompts.

  5. Right-click AcroExch.Document.7 and choose Delete; make sure that you have this correct key, and click Yes on random prompts.

  6. This video demonstrates the steps.

Change the content-type header switch the web server (Web administrators)

If you are a webmaster or got administrative rights to an web, configure which web server to send content-type headers is 'application/pdf' for PDF batch. For instructions, see the documentation that came with the web server, or see this Microsoft back article.

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